Mind Matters Natural and Artificial Intelligence News and Analysis

TagAutomation planning

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Frozen British traditional post office mailbox

Who Will Your Boss Believe? You or That Glitzy New Computer?

In the largest miscarriage of justice in decades, the British Post Office chose to believe the computer, resulting in bankruptcies, jail, and suicide. At last the truth emerged…

Texas State professor of electrical engineering Karl Stephan (pictured) has the story, reprinted with permission from his blog Engineering Ethics. Dr. Stephan is the author of Ethical and Otherwise: Engineering in the Headlines, a collection of his writings on ethics and technology: Suppose you enjoy a secure government job at which you work diligently, and you have advanced to the managerial position of a sub-postmaster in Post Office Ltd, the quasi-public organisation that provides postal services in most of the UK.  Then your organisation installs a new computerised system called Horizon that promises to eliminate a lot of paperwork accounting and make things easier for everybody.  But soon after it is installed, you find that your accounts are not matching up with…

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Be Choosy About What You Automate!

Having automated many processes, I can assure you that that is the First Rule of Automation
The worst trap that people who are pursuing automation fall into is the desire to automate everything. That’s usually a road to disaster. Automation is supposed to save time and money, but it can wind up costing you both if you don't carefully consider what you automate. Read More ›